2017 RLI Leadership Summit Session Descriptions

During the Summit, you will be learning a repeatable process – one that does not stop when you leave.  This is your playbook from which to draw insights to not only respond to change, but to anticipate it, welcome it, find the opportunities therein, and, as a team, achieve ever greater successes.  


We have developed all-new interactive sessions this year to address the biggest topics in radiology: Burnout and Artificial Intelligence.  Work through the issues with, and hear first hand from, colleagues who are addressing these same issues throughout the country. 

Plus, during our case-study session, we will examine pathology's experience with AI and apply lessons learned to radiology's current challenges.    

  1. Coaching for Sustainable Change
    Thursday, Sept.7  – 1:30 - 5:15 p.m.

    As we consider the future of Radiology and healthcare, there are numerous changes facing us that may demand sustainable change. Such sustainable changes include greater patient and referrer consultation interactions, incorporating robust artificial intelligence and computer aided reporting into our practices, or moving from fee-for-service to dramatically different alternative payment models.

    Over the last two decades we have learned much about how to help adults change and develop in sustainable ways and what brings out the best in people in terms of human performance in the workplace and beyond. These empirical findings from converging disciplines such as organizational science, neuroscience, psychology, and social psychology are reshaping what we think about leadership and how best to develop leaders.

    Fortunately, these insights come at a time when the tolerance for and effectiveness of traditional approaches to leadership (e.g., compliance and transaction oriented styles) and leader development are rapidly waning. In the reality of today where organizational life is becoming increasingly more complex, ambiguous, volatile, and uncertain, traditional approaches to leading and developing others are proving insufficient.

    In this interactive and highly experiential session, we explore a model that explains how leaders change and develop in sustainable ways. Next, we look at how to use that model to foster sustainable change with leaders and within organizations.

  2. Lean Operations
    Friday, Sept. 8 – 8:30 a.m. - Noon

    When effectively managing an imaging organization, balance-sheet considerations demand not only an appreciation of revenue opportunities, there is also an essential need to focus on expense and waste, while incorporating the principles of operational efficiencies and lean management. The ability to effectively focus on waste and inefficiency while effectively addressing them will differentiate successful from unsuccessful imaging practices in the rapidly arriving future.

    Lean operations are common in manufacturing and increasingly implemented in a variety of service sectors.  A 2005 white paper published by the Institute for Healthcare Improvement called for broader adoption of lean principles in healthcare.  A National Institute for Health publication described lean as “a set of operating philosophies and methods that help create maximum value for patients by reducing waste and waits”. 

    Who could be against adoption of this approach? 

    Yet, more than a decade after the IHI call we observe limited progress in full adoption of lean processes in healthcare.   This session will introduce core lean principles and explore factors that may present obstacles to adoption in healthcare.  Of course, progress can only be made if we formulate strategies for overcoming the obstacles and, perhaps, ‘tweaking’ lean to create better fit in healthcare.


  1. Developing Customer Insight
    Friday, Sept. 8 – 1:30 - 5:15 p.m

    Radiology faces intensifying competition from regional competitors, national competitors, non-radiologists, and for-profit systems. In this competitive landscape, the value of the customer relationships and the insights that lend to tighter linkages with customers may in large part define a practice’s or imaging organization’s ultimate success.

    How much do you really know about your patients, referring and collaborating physicians, or other important constituents in your network? Probably less than you think.

    Like most organizations, professional practices and their leadership often become complacent about “customer” and constituent insight. After years, perhaps decades, of practice we often assume we understand the issues, needs and desires of patients, referring and collaborating physicians, or other important constituents. We make important decisions based on what may be incomplete or outdated facts.  We fail to question or even confirm our long-held beliefs and assumptions. Or we gather “nice to have” and “interesting” facts instead of actionable insights.

    Yet most of us know deep down that superior market and customer insights are at the core of strategy, differentiation and performance improvement. In this session, learn how improved market and customer insights can improve business decisions and ultimately fuel practice growth including:

    • Deeper, more actionable insights into your customers, referring physicians or other important constituents
    • The ability to more effectively target and influence these audiences
    • Insight driven service improvements
    • Improved share of wallet
    • Deeper more sustainable relationships with your customers

    Together, we will work through an overview of the most useful techniques and tools for developing insights and when to use them, including:

    • A framework for prioritizing insight gathering efforts
    • Tips on insuring insights align with and improve key business decisions
    • How to avoid the most common mistakes
    • The best guerrilla insight gathering techniques
    • How to develop big insights without a big budget

    We will finish the session with a hands on exercise to develop an insight agenda to give more confidence around the most important decisions your organization faces. 


  1. Special Session: Issues-Based Panel Discussion on Physician Burnout*
    Saturday, Sept. 9 – 8:30 a.m. - Noon

    Learning from shared experiences is one of the very best ways to glean effective insights into how to approach current and future problems.  In this all-new, special session, a panel of experts, seasoned practitioners and others who have faced this issue will provide their perspectives on successes and lessons learned.  

    This is not a "sit back and listen" session.  The format is designed to elicit comments, questions, insights and examples from the total body of participants in a deliberate peer-learning forum.  The more involved all participants are, the more enriching the experience will be and the greater the knowledge you will gain.  Come prepared to add your voice and perspective and together, we will all add that much more value to the learning experience.


  1. Special Session: Case Study Discussion - AI and Machine Learning in Radiology*
    Saturday, Sept. 9 – 1:30 - 5:15 p.m
  2. Artificial intelligence and related technologies are making significant inroads in several sectors of the economy and changing them in fundamental ways. How might these technologies change radiology over the next several years?  While challenges may be easier to identify, there must also be opportunities. What should radiologists do to prepare for or lead changes in their profession?  

    The session will begin with a talk by David N. Louis, MD, who is Pathologist-in-Chief at Massachusetts General Hospital and the Benjamin Castleman Professor of Pathology at Harvard Medical School.  Dr. Louis will relate how pathologists are dealing with technological advances.  Drawing insights and ideas from his talk, we will discuss how radiologists can prepare and act to succeed with advances in artificial intelligence and related technologies.  

  1. Collective Intelligence of Teams
    Sunday, Sept. 10 – 8:30 a.m. - 12:30 p.m.

    Radiology departments and practices consist of numerous team members with differentiated and valuable skills, abilities, perspectives, and roles. When assessing the most highly successful Radiology groups and practices, it is clear that they maximally leverage the collective intelligence of these highly specialized and differentiated teams so that each individual member feels fully valued, and each member believes that their contributions are clearly appreciated. The heterogeneity of the team - and the rich spectrum of perspectives and experiences - is fully and effectively leveraged.

    Collective intelligence of your teams is a critical assessment component of effective and efficient business decision-making.  The role of cognitive biases—errors in the way the mind processes information—as well as organizational pressures can be costly and destructive. These biases and pressures are ubiquitous, but their effects can be tempered by understanding internal as well as external interests and influences.

    This session will provide a way to assess and diagnose how your team’s state of collective intelligence and communication operates currently as well as ways to mitigate the tendency to rush blindly into disastrous investments of money and time.

    The session will include a large group session on cognitive biases of individuals that affect team decision-making as well as small group sessions utilizing a case study on how collective intelligence of the teams (individual and organizational) influences organizational decision-making.  The session provides ample time for reflection and application of takeaways to individual practices.


*Preliminary topics. Subject to change. 
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