Competing Through Operations
Excellence is a good goal. But if you don't know how to achieve it, failure is almost guaranteed, with all of the unintended consequences that come with it. Learn how successfully execute an operations-based strategy to create excellence in practice and profit.
Well-run Radiology enterprises are identifiable, distinct, and are essential to success. Such examples typically have succeeded by paying very close attention to both production and financial management.
Want to conquer the competition?
The competing through operations session will encompass two learning modules. The first module examines the concept of operational excellence as a component of strategy.
Most organizations strive to be operationally excellent but very few achieve this level of excellence. Failure to achieve operational excellence often results from the failure to fully define the concept in the context of the organization’s strategy.
Operational excellence is not a ‘one size fits all’ concept.
Service with a Smile
The first module will explore the sources of advantage that organizations can secure through superior operations and the critical capabilities that an organization must develop in order to successfully execute an operations-based strategy.
The second module incorporates a more external, customer-focused view of operational excellence. Specifically, the module will examine the role of customer loyalty, a desired outcome of operational excellence, as a driver of both growth and profit.