Leadership Insider Podcast Episode 105: Competing Through Operations

Competing Through Operations

Cheri L. Canon, MD, FACR talks with Paul Mulligan, associate professor of technology and operations management at Babson College about how operational decisions can impact performance metrics and why operational decisions should align with business models.  Professor Mulligan offers great insights on how to track and improve performance metrics, how to make operational decisions to have a positive impact on performance, and how to avoid the pitfall of having your business model and business operations misaligned.  


Don't miss the Lean Operations session at the 2017 RLI Leadership Summit!

Building on the great foundation from last year's Operations session (where this podcast was recorded), the Lean Operations session at the 2017 RLI Leadership Summit will introduce core lean principles and explore factors that may present obstacles to adoption in health care.

Learn more about this session »

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